Simulation emails are not arriving

If your simulation emails are not reaching users, it is almost always a scheduling or delivery setting.

Checklist

1. 1Check the campaign's scheduled time. A scheduled campaign sends once that time passes, so it may simply be waiting.
2. 2Confirm the target users have valid email addresses.
3. 3Allowlist the simulation sending address in your mail filter so it is not blocked or quarantined.
4. 4Check spam and junk folders.
5. 5Review the campaign status in Simulations for any errors.